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FAQ

What oils are your devices compatible with?

Our hardware is optimized for a wide range of oil viscosities, including distillate, live resin, rosin, liquid diamonds, and terpene blends.

We also support custom heating curves to match your formulation characteristics.

Can you help us customize the device for our brand?

Yes. Our R&D and design teams support full customization—from airflow, heating performance, and mouthfeel to industrial design, private labeling, and packaging.

How do you ensure product quality and consistency?

We operate with a 1‰ defect rate target, significantly higher than industry norms.

Products undergo comprehensive testing in our in-house lab to ensure reliability, taste consistency, and heating stability.

Where do you source your materials, and what certifications ensure their safety?

We source all key raw materials from certified, traceable suppliers.

Our ceramics and polymers comply with FDA-grade, RoHS, and REACH safety standards, while all heating components undergo heavy metal and extract interaction testing in accordance with state and international regulatory requirements.

Do you offer samples for testing?

Yes. We encourage formulation compatibility testing before full production.

Samples can be shipped within 3–5 business days.

What happens if there is a product issue after delivery?

We provide responsive after-sales support.

In the event of a confirmed hardware defect, we offer replacement or corrective solutions based on agreed quality terms.

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wulunadmin
2025-11-25

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